[SJAAboard] update about our solar scope, Daystar T-Scanner

[Rich N]

Hi Gary, 

Thanks for the update.

If we just pay the $285 we will get back a filter that doesn't work?

For $285 plus $465 we get back  a filter that works?

It would be interesting to know how much we could get for the complete
Ha scope on the used scope market, or our auction, after the filter has been fixed.

I know when I bought the larger energy rejection (ER) filter for my DayStar Ha 
scope I was told the ER filter will fade over time as it is exposed to UV light.
Not something I wanted to hear.

Rich


>I just got this reply from Daystar:
>> While testing the optical stack, we discovered additionally that your
> > blockers and trimmers need to be replaced.  This happens on DayStar
> > Filters that are over 10 years old (yours is 16 years old).  The
> > repair cost for the blockers and trimmers is $750.00, plus $20.00 for
> > shipping.  We will apply the $225.00 you already paid towards the
> > $750.00 cost, leaving you a balance of $525.00.  We will also apply
> > the $20.00 for shipping, and send you an invoice reflecting a total
> > balance due of $525.00.  The new blockers and trimmers will come with
> > a 10 year warranty (as opposed to the original 5 year warranty.  If
> > this is satisfactory, please let me know and I will mail the invoice.
> > If you do not wish to have the blockers and trimmers replaced, let me
> > know and I will return your filter to you.
> 
> Actually, we also paid $65 up front (initial evaluation) for
> a total of $285.  (I'm taking care of this issue.)
> 
> So, what do we want to do, pay the additional $465?  If we
> don't, I suppose we'll be out the $285 we already paid.  I'm
> inclined to go ahead.
> 
> Does anyone know if the Coronado solar scopes have the same
> aging problem?
> 
> Gary
> 
> 
> Gary Mitchell wrote:
>> About our solar scope, the T-Scanner...
>> 
>> I just got this from Daystar:
>> 
>> On 5/28/2008 Daystar wrote:
>> 
>>> You sent SJAA's T-Scanner (Serial #TS-792) is in need of Blocker
>> 
>>  > and Trimmer replacement.  The cost for Blocker and Trimmer
>>  > replacement is $750.00, plus $20.00 for shipping (total $770.00).
>>  >  Will forward a new invoice to you for your review, as prepayment
>>  > is required.  Blocker and Trimmer elements are being manufactured
>>  > presently, and assembly should begin May 30, 2008.  We anticipate
>>  > shipment of completed work to begin the week of June 2 - 6, 2008.
>>  >  Thank you for your patience.
>> 
>> For reference, on 1/4/2008 Daystar wrote:
>>  >     We had some time to diagnose your club's T-scanner today.  I have
>>  > some good news and bad news.   It looks like the filter has been
>>  > opened.  There is an internal tuning problem which the filter
>>  > exhibits which cannot happen unless somebody opened the unit and
>>  > tampered with the optical elements.   This is a relatively minor
>>  > repair, but it will require that we open, re-tune and re-test the
>>  > optical stack.   That process typically takes about 2-3 weeks and
>>  > costs $250.00.  There is a slight chance the optical elements while
>>  > being tampered with could have sustained damage, but I don't see
>>  > evidence of that at this time.  Should we find the filter has more
>>  > damage, when opening, I will advise and we will stop to assess if
>>  > there is a reason to continue.
>>  >
>>  >    The blockers and trimmers appear to be fine. Your environment is
>>  > good for keeping them cool and/or dry, so they have a lot more life
>>  > left in them.
>>  >
>>  >    I'll send an invoice for the $250 - less the $45 you have already
>>  > paid.  You can make payment by check to get the repair going.
>> 
>> 
>> To my knowledge this is the first we heard anything from them
>> since January.  It's possible they thought they sent another
>> notice mentioning the "more damage" and that's why it has
>> taken so long--we were waiting for each other.  (I should
>> have contacted them sooner.)
>> 
>> I replied asking for more details and whether that $770 is or
>> is not including the $250 we already paid.  I'll let you all
>> know when I hear back.
>> 
>> Gary
>> 
>> 
>> 
> 
> 
> 
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